Frequently Asked Questions

What website allows me to Purchase or Top-up my Online Calling Card?

www.globetalk.com.au


Can I make a Local Call using GlobeTalk?

Yes. To call a number in Australia using GlobeTalk, the full number is required, including area code. All national fixed line calls are charged at the national rate, local calls included (see the rate for Australia on the Rates page). As a local charge fee is required to access the service when using a Local Access Number or the 1300 789 659 Access Number, there are no savings made using GlobeTalk for local calls (it’s best to make the local call directly). GlobeTalk is useful however, if you don’t have coins to make a call in a phone box. You can access GlobeTalk with the 1800 797 630 number (toll-free) and make a local call without using coins (a 6c/minute surcharge applies to the national rate).


Is there a connection fee or flagfall?

GlobeTalk has no connection fee, flagfall or account keeping fees.


What if I forget my login password?

Contact GlobeTalk Customer Service on 1300 797 820


Can I call all numbers and services using GlobeTalk?

GlobeTalk is available only for calls to national and international fixed line and mobile (cell) phone numbers. Calls to special services, 1900, operator connected or assisted and information services are not available.


Can the GlobeTalk card be used to make calls back to Australia from other countries?

No. GlobeTalk can only be used to make calls originating in Australia.


Am I able to make a call from a pay phone, motels, hotels etc?

Yes, you may access GlobeTalk from almost any touch tone phone in Australia. From a phonebox, you will need 40¢ to make the call to a Local Access Number or the 1300 789 659 Access Number (4¢/min surcharge applies to calls made using the 1300 Access Number). Calling the 1800 797 630 Access Number from a phone box is free, however a 6¢/minute surcharge applies to the call. Hotels and motels may add their own surcharge for the call to the Access Number, regardless of which one you use. You should check with the hotel before making the call.


What do I do if my Credit Card fails during card purchase or top-up?

You can check the transaction by accessing your account online and selecting "Account History" from the menu on the left. If the recharge was successful, the transaction will be listed. Alternatively, you can access your account on the phone (as though you were making a call) and listen to your account balance to see if it’s what you expected. If you are unsure using both these methods, please contact Customer Service either through the contacts page on the website (http://www.globetalk.com.au/contact.php) or by calling 1300 797 820.


How do I report a fault for calls not being connected or quality issues when making calls?

Contact GlobeTalk Customer Service on 1300 797 820


Can I change my contact details after having purchased a card? How do I do this?

You may update your contact details at any time by logging into your account via the GlobeTalk website, www.GlobeTalk.com.au


How do I receive my PIN? How long will this take?

Your PIN number will be will be displayed to you immediately on completion of registration. For security, this is displayed only once, so it is recommended that you securely record this information. Your GlobeTalk account is available for use immediately.


What if I have forgotten my GlobeTalk PIN?

Contact GlobeTalk Customer Service on 1300 797 820


How do I register my phone number so that I don’t have to dial long account numbers each time I make a call?

Primus GlobeTalk allows you to register up to 5 phone numbers that you regularly make calls from, to eliminate the need to enter a PIN. Log into your account online and select “One-step Dialling” from the menu on the left. Click on the button that says "Add new" In the column that says "Phone number", type in the number you wish to register, including the area code, with no spaces. For example, 0399876543. Click on the "Save" button. To remove a registered number, click in the corresponding box in the "Remove" column, next to the number you wish to remove. Click on the "Save" button. Note: In order to be able to use this function, the system needs to be able to recognise the number the call is being made from, and match that to one registered. If it can’t determine the phone number making the call, or it doesn’t match one that is registered, it asks for a PIN. An easy way to test this is to call a mobile from the applicable phone, and see if the correct number appears on the mobile screen.


How do I know when my Calling Card Minutes are running out?

You will receive a warning tone, when you have 60 seconds remaining on the call. Your call will be terminated when there are insufficient funds in your account to continue the call. You will need to recharge your account to use it again.


How do I get a User ID?

During the sign-up you will be asked to select a User ID. This may be any combination of letters and numbers up to 10 characters in length. If that combination is already in use, you will be asked to make another selection. You will need your User ID and password to access your GlobeTalk account online.